Last updated: October 2025

Welcome to Aquiluxe. These Terms of Service (“Terms”) govern your use of our website, products, and services offered under the domain www.aquiluxe.com and its related channels operated by Aquiluxe Malaysia (“we,” “us,” or “our”).

By accessing or using our website, you agree to comply with and be bound by these Terms. Please read them carefully before using our services.

1. General Use

Aquiluxe provides premium skincare products formulated with science-backed botanical ingredients. All content on this site — including text, images, graphics, and product information — is for informational and promotional purposes only.
We reserve the right to update, modify, or discontinue any part of the site or services without prior notice.

2. Eligibility

To use our website or make a purchase, you must be at least 18 years old or have the consent of a parent or guardian. By using the site, you represent that you meet this requirement.

3. Product Information

All Aquiluxe products are dermatologist tested, cruelty-free, and crafted in Malaysia.
We strive to provide accurate product descriptions, usage directions, and ingredient lists. However, individual results may vary depending on skin type, usage habits, and environmental factors.

Aquiluxe shall not be held liable for any misuse, allergic reaction, or result that differs from customer expectations. If you have a known sensitivity or skin condition, please consult a dermatologist before use.

4. Orders and Payments

  • All prices are displayed in Malaysian Ringgit (MYR) unless stated otherwise.

  • We reserve the right to cancel or refuse any order at our discretion, including cases of suspected fraud or incorrect pricing.

  • Payment methods include major credit/debit cards, online banking, and approved e-wallets.

  • Orders will be processed once payment is confirmed.

5. Shipping and Delivery

  • We deliver across Malaysia and selected international locations.

  • Delivery timelines vary based on region and courier. Estimated times are provided at checkout but may change due to external factors.

  • Risk of loss and title pass to you upon delivery of goods by the courier.

For more details, refer to our Shipping & Returns Policy.

6. Returns and Refunds

Due to hygiene standards, Aquiluxe does not accept returns for opened or used products.
Unopened products may be eligible for exchange or refund within 7 days of delivery, provided they are in their original condition and packaging.
Please contact hello@aquiluxe.com for return authorization and further instructions.

7. Intellectual Property

All content, trademarks, product names, packaging designs, and brand visuals featured on this site are the exclusive property of Aquiluxe Malaysia and protected by applicable copyright and trademark laws.
You may not copy, reproduce, modify, or distribute any material without prior written consent from Aquiluxe.

8. User Conduct

By using our website, you agree to refrain from:

  • Engaging in fraudulent, illegal, or abusive activity

  • Uploading harmful code, spam, or misleading information

  • Impersonating another individual or misrepresenting your identity

  • Violating any applicable laws or regulations

Violation of these terms may result in suspension or termination of access.

9. Disclaimer of Warranties

Aquiluxe products are formulated with care and tested for safety, but we make no medical claims.
All materials and products are provided “as is” and “as available.” We do not warrant that the website will be uninterrupted, error-free, or completely secure.

10. Limitation of Liability

In no event shall Aquiluxe Malaysia, its directors, employees, or partners be liable for any indirect, incidental, or consequential damages arising from the use of our website or products.
Your sole remedy for dissatisfaction with our products or services is to stop using them.

11. Privacy Policy

Your privacy matters to us.
All personal information collected is handled in accordance with our Privacy Policy, which outlines how we collect, use, and protect your data.

You can review the full Privacy Policy on our website footer.

12. Changes to Terms

Aquiluxe reserves the right to update or modify these Terms at any time. Changes will take effect immediately upon posting on this page. Continued use of our site constitutes your acceptance of the revised Terms.

13. Contact Information

For inquiries, support, or feedback, please contact us at:
hello@aquiluxe.com
aquiluxe.com
Aquiluxe Malaysia, Kuala Lumpur

At Aquiluxe, we are committed to delivering products crafted with science-backed care and botanical integrity.

Thank you for choosing Aquiluxe — where nature heals, science refines, and confidence begins.